Quality
Commitment to Quality
The ISO 9001:2015 standard sets the guidelines for standardizing quality control in the management of companies and entities. Certification under this standard is an advantage for a company, as it guarantees customers the safety and efficiency of the products or services purchased.
Galileo has been committed to the quality of its secondhand products since the beginning of its history. Before marketing, we test all our equipment using qualification procedures that are reflected in graphs and reports. If, despite this, something goes wrong once a device has been sold, our warranty covers any incident for the peace of mind of our customers.
Nevertheless, we want to continue moving forward and further strengthen our commitment to quality and reliability. In this regard, our company has been accredited since February 2025 under the ISO 9001:2015 standard through SGS.
As leaders in the national market for used laboratory equipment, we believe it is our responsibility to improve the quality of our products, services, and processes, reduce potential incidents, and maintain these standards over time to increase customer satisfaction.
Quality Policy
At GALILEO SCIENTIFIC, S.L., we have a maxim: to offer our clients a comprehensive, personalized, and high-quality service in the purchase, distribution, reconditioning, sale, and technical service of research equipment, establishing relationships based on trust between client and supplier.
Our goal is to always provide personalized service, placing maximum importance on after-sales service as a differentiating value and offering the most competitive prices with the highest quality product and service.
To this end, Galileo undertakes the following commitments:
- Maintaining the necessary communication channels with clients and other stakeholders to identify their current and future needs, in order to ensure their satisfaction with the fulfillment of their requirements and expectations.
- Training and raising awareness among all those involved in our process, in order to improve it and promote participatory quality management.
- Compliance with legislation in the performance of our activities, as well as with other requirements agreed upon with our clients and other stakeholders.
- Continuous improvement of the effectiveness of the Quality Management System through the implementation of measurement and monitoring systems for the services provided to our clients, as well as for quality objectives.
- In short, Galileo is committed to achieving full customer satisfaction.
The Galileo team will work with a focus on achieving the established objectives and in accordance, at all times, with the client's requirements and the provisions of this policy.
01/09/2025
Fernando Martín, Management
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